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User profile for user: flb777
flb777 Author
User level: Level1 29 points
My new iPhone 14pro max has a black screen this morning following its regular overnight charge. I have tried the reset and it is now plugged in via a cord hoping this will work. Anyone else had this issue?
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 16
Posted on Sep 23, 2022 2:29 PM
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User profile for user: Amliv
Amliv
User level: Level1 15 points
Posted on Oct 8, 2022 7:55 AM
I saw a tutorial ; press the up volume button once then the down volume once and hold the power button on the right side until you see the Apple logo. This resets the iPhone. It’s a firmware bug. I hope Apple fixes this soon. I had a mini melt down
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User profile for user: Amliv
Amliv
User level: Level1 15 points
Oct 8, 2022 7:55 AM in response to flb777
I saw a tutorial ; press the up volume button once then the down volume once and hold the power button on the right side until you see the Apple logo. This resets the iPhone. It’s a firmware bug. I hope Apple fixes this soon. I had a mini melt down
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User profile for user: webs-shawn
webs-shawn
User level: Level1 15 points
Oct 19, 2022 6:19 AM in response to flb777
Ive had this exact problem twice now. Exactly as you described, overnight charging and woke up to a black screen of death iphone. If I open the battery app I can see that as soon as it reached full charge the phone crashed. Missed my morning meetings again because this is my alarm clock…
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User profile for user: AJinClackers
AJinClackers
User level: Level1 14 points
Nov 28, 2022 1:17 AM in response to flb777
Hi everyone.
I woke up this morning and found out that this had happened to my iPhone 14 pro max. The tip of volume up/down then hold the power button worked after a few tries (thankfully), but what I'm amazed at is that this was first reported 2 months ago and still hasn't been fixed by Apple. It's the first time this has happened to an iPhone of mine (and I've had them all!), but come on Apple, this should be fixed by now.
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User profile for user: bhupinder230
bhupinder230
User level: Level1 21 points
Nov 5, 2022 5:46 AM in response to flb777
Same happened to my iPhone 14 pro max , does this due to wireless charging?
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User profile for user: shelt
shelt
User level: Level1 23 points
Sep 27, 2022 9:08 AM in response to flb777
FYI, 16.0.2 did NOT fix the problem on my 14 Pro as hoped. I put it back on my wireless charger last night for the first time since my overnight BSOD a week ago. When I woke up this morning, it was clear the phone had rebooted (passcode required; different home screen widgets showing). I opened the battery app and found it had been unresponsive for 3 hours overnight, then re-booted itself. My first BSOD occurrence while charging overnight was similar but never rebooted. This is really annoying...
BTW, there's a 300+ post on Reddit discussing the issue. It seems to be highly correlated with charging, especially overnight charging, both wired and wireless. There are a couple of cases where this happened while not charging, but those seem rare. I'm surprised it hasn't appeared in the press yet. The Click Vol Up, Click Vol Down, Hold Sleep button until logo appears (up to a minute or two!) fix seems to revive the phone in all cases I've seen...
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User profile for user: Pogdaddle
Pogdaddle
User level: Level1 46 points
Oct 19, 2022 12:08 PM in response to RetiredAvenger
On your iPhone 14, press and hold the button on the right side of the phone - It will engage Siri.
Ask Siri to turn up the brightness. A slider will appear on the screen.
Slide to turn up the brightness on the screen.
It won’t stop the issue from happening again, (happened to me, again, this morning) but it works. You won’t have to reboot your phone.
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User profile for user: FrustratedMary
FrustratedMary
User level: Level1 20 points
Jan 18, 2023 7:08 PM in response to flb777
Had the black screen of death twice. I spent hours with Tech support on the phone and in the Apple store
i was told they would replace my display
I made an appointment to have it installed after receiving an email confirming the part was being held for me
call the Apple Store to confirm
took time off work to have part installed
i was told “oh we had an internal memo saying not to replace this part it won’t fix the problem “.
i asked to see the memo. NOPE
i asked why no one contacted to save me the trip. THEY DON’T DO THAT
i for an apology. WHY
i asked for a new phone. NOPE
how is it a company gets so big they loose site of customer care
I am beyond disappointed and disgusted
still have a phone that could go black screen if death anytime
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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level10 206,438 points
May 30, 2023 7:19 AM in response to Soeazy13
Here is how to force-restart your phone:
then
- Press and quickly release VOLUME DOWN
then
- Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears
The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.
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User profile for user: LanKyDwarF
LanKyDwarF
User level: Level1 8 points
Jan 1, 2023 3:23 AM in response to flb777
Plugged my iphone in at 3am and at 9am it’s completely dead - so disappointing that a 7 day old £1k plus iPhone 14 Promax can do this but with no support or mention from Apple.
Volume up down and long hold on power button worked after a frantic look on Google.
Cmon Apple get your act together and look after your loyal customers
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User profile for user: Pogdaddle
Pogdaddle
User level: Level1 46 points
Oct 19, 2022 6:54 AM in response to webs-shawn
On your iPhone 14, press and hold the button on the right side of the phone - It will engage Siri.
Ask Siri to turn up the brightness. A slider will appear on the screen.
Slide to turn up the brightness on the screen.
It won’t stop the issue from happening again, (happened to me, again, this morning) but it works. You won’t have to reboot your phone.
Link
User profile for user: Pogdaddle
Pogdaddle
User level: Level1 46 points
Oct 20, 2022 3:42 PM in response to TomLobo
On your iPhone 14, press and hold the button on the right side of the phone - It will engage Siri.
Ask Siri to turn up the brightness - literally say, “Turn up the Brightness.” Even though the screen is black, a slider will appear on the screen.
Slide the slider, to the right, to turn up the brightness on the screen.
It won’t stop the issue from happening again, but it works. You won’t have to reboot your phone.
Link
User profile for user: Pogdaddle
Pogdaddle
User level: Level1 46 points
Nov 11, 2022 10:54 AM in response to flb777
There is an easy fix for this. It won’t stop it happening again, but you won’t have to reboot your phone.
On your iPhone 14, press and hold the button on the right side of the phone - It will engage Siri. You won’t see the Siri animation on the screen - the screen will still be black.
While holding the button down, ask Siri to turn up the brightness -
Actually say:
“Turn up the Brightness.”
Even though the screen is black, a slider will appear on the screen.
Slide the slider, to the right, to turn up the brightness on the screen.
It won’t stop the issue from happening again, but it works. You won’t have to reboot your phone.
Link
User profile for user: Toooldforthis33
Toooldforthis33
User level: Level1 12 points
Dec 12, 2022 5:12 PM in response to Pogdaddle
If it was just screen brightness then wouldn’t my alarm have still gone off?
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User profile for user: ginafromhawaii
ginafromhawaii
User level: Level1 6 points
Dec 2, 2022 9:31 AM in response to flb777
The first time this happened on my Iphone 14, the reset worked (volume buttons, then hold power button for a long time). It just happened again this morning when i took it off USB charger. Reset did not work. Tried 3-4 times . Finally, after holding power button for a long long time, a message popped up that showed message to connect phone to computer. When i connected to computer it said I needed update to firmware. Said 9 minutes remaining. We will see if this is a permanent fix.
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User profile for user: Pogdaddle
Pogdaddle
User level: Level1 46 points
Dec 12, 2022 4:47 PM in response to Toooldforthis33
Hello Toooldforthis33
This has happened to me several times, since I bought my iPhone 14 Pro. Your phone is not dead. The screen brightness turned itself all the way down, to black. There’s a quick and easy solution to restore the brightness, on your screen.
On your iPhone 14, press and hold the button on the right side of the phone - It will engage Siri.
Ask Siri to turn up the brightness - literally say, “Turn up the Brightness.” Even though the screen is black, a slider will appear on the screen.
Slide the slider, to the right, to turn up the brightness on the screen.
It won’t stop the issue from happening again, but it works. You won’t have to reboot your phone.
Link
Why did my iPhone 14 screen go black?
